Refund policy
At ELIXA Skincare, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help! Please review our refund policy below.
Refund Eligibility
- Non-Refundable Items: Gift cards are non-refundable. All other products are eligible for refunds.
- Condition Requirements: To qualify for a refund, items must be returned to our warehouse. Our 90 Day Money Back Guarantee also covers already opened & used products.
Return Window
You have 90 days from the date of purchase to request a return or refund.
How to Initiate a Return
To initiate a return, please contact us through one of the following methods:
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Email: Send an email to support@elixaskincare.com with your order number and the reason for your return. Please include any supporting evidence of your treatment progress timestamps so our team can best assess your return request.
Please include your order number to help us locate your purchase and process your return efficiently.
Return Shipping
- Please note, we will not accept any returns at our returns address unless you have contacted us via email beforehand and received confirmation to proceed with the return.
- Customers are responsible for covering the cost of return shipping.
- For international returns, please send the products to our AUS address. The same return conditions apply.
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, sealed and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at support@elixaskincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We currently do not offer exchanges, as we do not carry clothing items. If you wish to return a product and purchase a different one, please follow the return process and place a new order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@elixaskincare.com