Have Questions?

Frequently Asked Questions

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When will I see results?

Many users notice smoother, more hydrated skin and a healthy glow within 24–48 hours of their first ELIXA treatment. For deep acne scars, visible improvement takes consistency — most customers see meaningful scar fading and texture refinement after 4–6 sessions (around 2–3 months). Think of it as collagen training: each session stimulates new tissue, gradually replacing old scar tissue with smoother skin.

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Are there side effects or downtime?

The ELIXA system is designed to be safe and gentle for at-home use. Some mild redness, light swelling, or a tight feeling may appear in the first 24 hours — a normal sign of collagen activation. Rarely, light flaking may follow. These effects subside quickly. To avoid irritation, we recommend pausing strong actives (like retinol, acids, or Vitamin C) for 24–48 hours post-treatment and focusing on hydration and SPF.

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Does it hurt / is it painful?

Our Micro-Infusion Skin Booster uses ultra-fine 24K gold-plated microneedles thinner than a human hair. Most people describe the sensation as a light tingling or pinprick, not pain. Even sensitive-skin users report they adapt quickly, without the need for numbing cream.

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How often should I do the treatment?

For best results on acne scarring, we recommend one ELIXA session every 2 weeks. This schedule allows your skin time to regenerate collagen in between. Consistency is key: most users see progressive improvements after 4–6 sessions, with continued benefits if maintained long-term.

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What are the benefits of this treatment?

The ELIXA Micro-Infusion Skin Booster is clinically inspired and dermatologist-developed to:

  • Reduce the appearance of deep pitted scars and uneven texture
  • Smooth fine lines and improve firmness
  • Shrink pore visibility
  • Restore skin hydration and glow
  • Support lasting collagen renewal for healthier skin over time

Every session delivers our Signature PDRN Formula — a medical-grade ingredient known for skin regeneration — directly where it’s needed most.

 

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What’s the difference between micro-infusion and microneedling rollers?

Microneedling rollers only puncture the skin to trigger collagen but don’t deliver ingredients. ELIXA Micro-Infusion goes further: its sterile, single-use needle head both creates micro-channels and infuses our PDRN serum directly into the skin. This dual action is more precise, more hygienic, and more effective for acne scarring compared to reusable rollers, which also carry higher risks of irritation and infection.

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Can I use my own serum, or do I need yours?

Please keep in mind that not all serums are suitable for Micro-Infusion. Some can cause irritation, clog the device, or even damage your skin when infused too deeply. That’s why every ELIXA kit comes with our Signature PDRN Formula, developed specifically for safe and effective micro-infusion. It’s sterile, fragrance-free, and dermatologist-formulated to minimize irritation while maximizing collagen stimulation and scar repair. For best results and safety, we recommend using only the included ELIXA serum with your treatments.

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What is the needle size / depth?

ELIXA’s gold-plated microneedles are 0.5mm in length — the ideal depth for at-home “epidermal needling.” This depth penetrates just enough to stimulate collagen and remodel scar tissue, while staying shallow enough to avoid bleeding or unnecessary downtime. It’s safe for beginners yet effective for long-term scar repair.

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What aftercare should I follow post-treatment?

For the first 24–48 hours, keep skin hydrated and protected:

  • Use a gentle, fragrance-free moisturizer or hyaluronic-based serum
  • Avoid active ingredients (retinol, Vitamin C, AHAs/BHAs, scrubs, exfoliants)
  • Skip makeup, heavy sweating, and saunas for 24 hours
  • Always apply a broad-spectrum SPF when outdoors

After this period, you can resume your usual routine. Remember: your skin is more absorbent after ELIXA, so treat it with only gentle, beneficial products.

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How many treatments come in one kit? How long does it last?

Each ELIXA Micro-Infusion Kit includes 1-month supply of 2 sterile, single-use needle heads and 2 vials of our Signature PDRN Formula.

Each vial and needle head is intended for one full-face session every 2 weeks. For visible scar reduction, we recommend completing at least a 3-month supply.

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Can I use it around my eyes, lips, and neck?

Yes — the ELIXA device is safe to use on most areas of the face and neck. Apply gentle pressure around delicate zones like the under-eyes and lips. Avoid direct use on eyelids or waterlines. For acne scarring, cheeks and temples are the most common focus areas, but many users also treat the neck and décolleté for smoother skin overall.

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Do I need to clean the device? Can I reuse the needle heads?

The sterile needle heads are single-use only — just like in professional clinics. Reuse can blunt the needles and increase infection risk, so always discard after one treatment. The device body can be rinsed with gentle soap and water, then air-dried before storing.

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How does the money-back guarantee work?

We believe in results, not risks. ELIXA offers a 90-day money-back guarantee:

  • Try your Micro-Infusion Skin Booster for up to 90 days.
  • If you don’t see improvement in your skin texture, contact our team.
  • We’ll refund your purchase — no hidden conditions.

This guarantee reflects our confidence in the Signature PDRN Formula and our commitment to your scar-healing journey.